Privacy policy

The boring (but necessary) bits...

Pet Professor, (hereafter “I” or “me”) recognizes that you care how information about you is used and shared. I created this privacy policy to inform you of my information collection, use, and sharing practices pertaining to this website. Please also review my terms and conditions. Please be advised that the practices described in this privacy policy apply only to information gathered through this website. If you have any questions or concerns regarding this privacy policy, please contact me and I’ll be happy to address them.

 

What information about you is collected and stored?

I store information that is collected through this website or that you provide to me. For example, when you subscribe or download an offer, I collect and store the information that you provide. Likewise, when you become a customer, I store your name, billing address, email address, telephone number, credit card number, and credit card expiration date if provided.

This information is used to provide the content and services that you have requested, to process orders, to send order confirmations, and to provide customer service. This information also may be used for my own marketing and internal business purposes, and to contact you about special offers and new services, unless you have opted not to receive promotional communications in connection with this website.

I collect and store certain other information automatically whenever you interact with this website. For example, I collect your IP address, browser information and reference site domain name every time you visit this website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this website and to provide my customers with a fulfilling experience.

Also, like many websites, I use “cookies,” which are files stored on your computer’s hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help me identify return visitors and optimize their browsing experiences. Cookies are not used on this website to store your account information; that information is stored securely on this website’s server. Also, I will use cookies to monitor and maintain information about your use of this website.

Cookies are also used to track the identity of the website you visited immediately prior to visiting this website (i.e. the site you came from); otherwise, I do not track information about your use of other websites. Most browsers accept cookies automatically but allow you to disable them. I recommend that you leave cookies “turned on” so that I can offer you a better experience on this website. I also may collect and store information about you that I receive from other sources, to enable me to update and correct the information contained in my database and to provide product recommendations and special offers that I think will interest you.

 

Is information collected from children?

This website is not intended or directed to anyone under the age of 18. I do not sell any items through this website directly to anyone who I know to be under the age of 18, nor do I collect any personal information from anyone who I know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to me.

 

How I Use Information I Collect

Compliance with My Privacy Policy

I use the information I collect only in compliance with this Privacy Policy. Customers who subscribe to my Services are obligated through my agreements with them to comply with this Privacy Policy.

I Never Sell Personal Information

I will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, I may use your Personal Information to:

  • improve your browsing experience by personalizing the Websites and to improve the Service;
  • send information or content to you which I think may be of interest to you by post, email, or other means and send you marketing communications relating to my business;
  • promote use of my services to you and share promotional and information content with you in accordance with your communication preferences;
  • send information to you regarding changes to my Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
  • meet legal requirements.

 

I use the information collected through my Subscription Service by my customers for the following purposes:

  • to provide the Service;
  • to respond to customer support requests; and
  • otherwise to fulfil the obligations under the Terms of Service.

 

Legal basis for processing Personal Information 

My legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which I collect it. However, I will normally collect personal information from you only where I have your consent to do so, where I need the personal information to perform a contract with you, or where the processing is in my legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, I may also have a legal obligation to collect personal information from you.

If I ask you to provide personal information to comply with a legal requirement or to perform a contract with you, I will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Use of Navigational Information

I use Navigational Information to operate and improve the Websites and the Service. I may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Pet Professor.

Customer Testimonials and Comments

I post customer testimonials and comments on my Websites, which may contain Personal Information. I obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Credit Card Information

If you give me credit card information, I use it solely to collect payment from you. I use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on my behalf.

Security of your Personal Information

I use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure.

Social Media Features

My websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button. These features may collect your IP address, which page you are visiting on my sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on my Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

My website provide links to other websites. I do not control, and am not responsible for, the content or practices of these other websites. My provision of such links does not constitute my endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Public Forums

I offer a publicly accessible blog and community forums. Please keep in mind that if you directly disclose any information through our public blog or forums, this information may be collected and used by others. I will correct or delete any information you have posted on our websites if you so request, as described in “Opting Out and Unsubscribing” section below.

Retention of Personal Information

How long I keep information I collect about you depends on the type of information as described in further detail below. After such time, I will either delete or anonymize your information or, if this is not possible, then I will securely store your information and isolate it from any further use until deletion is possible.

I retain Personal Information that you provide to me where I have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about your Pet Professor Services, or as needed to comply with my legal obligations, resolve disputes and enforce my agreements).

When I have no ongoing legitimate business need to process your Personal Information, I securely delete the information or anonymise it or, if this is not possible, then I will securely store your Personal Information and isolate it from any further processing until deletion is possible. I will delete this information from the computer and/or cloud server/s at an earlier date if you so request, as described in “To Unsubscribe from My Communications” below.

If you have elected to receive marketing communications from me, I retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in my content, products, or services, such as when you last opened an email from me or visited my website. I retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

 

With whom do you share information?

I do not share, sell, or rent to others any personal information that you provide to me through this website, except with your consent or as described in this privacy policy.

I engage third parties to perform services in connection with the operation of my business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. I provide personal information to these third parties, but I authorise them to use this information only in connection with the services they perform.

I may release personal information if I believe in good faith that: the law or legal process requires it; I have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property, or safety of Pet Professor, or any of my respective affiliates, business partners, customers or others.

I may share non-personal information with my marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this website during a specific time period or purchased a specific product through this website. This information generally is shared in an aggregated form.

 

As with any business, it is possible that as my business develops, I might sell or buy online assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the event that Pet Professor or substantially all of my respective assets are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous privacy policy that did not permit such disclosure). Under such circumstances, Pet Professor would to the extent possible require the acquiring party to follow the practices described in this privacy policy.

 

What steps are taken to keep personal information secure?

I use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that I collect. If you create an account or make a payment through this website, you will be asked to provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorised use of a password, please contact me.

 

What happens when I follow a link to or from another website?

This website contains links to websites operated by third parties. Please be advised that the practices described in this privacy policy do not apply to information gathered through these other websites. I encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.

If you have accessed this website through a link from certain of my advertising or marketing partners, this website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to me through these framed web pages is collected by me, and my use of this information is governed by this privacy policy.

 

What about contests?

When I run a contest relating to this website, it will be accompanied by a set of rules. The rules for each contest will specify how the information gathered from you for entry will be used and disclosed.

 

What about online surveys?

I may from time to time conduct online surveys. When you complete an online survey, I may ask for certain information including your age, postcode, shopping habits, email and/or mailing address. This information will be treated in accordance with this privacy policy.

 

How will I be informed about changes regarding this privacy policy?

If I make any material changes to this privacy policy, I will post a notice on this website notifying users of the changes. In some cases, I also may send an email notifying users of the changes. You should check this website periodically to see if any recent changes to this privacy policy have occurred.

 

How do I subscribe or unsubscribe?

You can update your communication preferences at any time by visiting my email subscription preferences page. Links to this page are included at the bottom of any subscription communications I send.

Effective Date April 16th 2019